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AI-powered forecast reports

With AI-powered forecasting, you can view AI-powered forecast reports. Local forecasts do not have access to these reports. An AI-powered forecast report includes descriptive information at the beginning of the report to explain:

Our approach
Data processing
Missing data
Outliers
Model generation

Under Workgroups and Route Groups, you can find links to the reports for each route group in a workgroup. A report includes a section for the following forecast metrics:

Offered
Average Talk Time in Seconds
Average ACW Time in Seconds

For each forecast metric, the report includes sections for missing data, outliers, model generation, and other analyzer methods. The following example illustrates an AI-powered forecast report.

View an AI-powered forecast report

Note: AI-powered forecast reports are not available for local forecasts.

From the Forecasts tab, open an AI-powered forecast in the Complete status.
If you plan to use the Run Report for Selected items option, click to expand the categories and select or clear the filtering options on the left side of the page.
On the toolbar, click the Reports button to Run Report for all Items. You can expand the Reports button and select Run Report for Selected Items or Run Report for All Items. The AI-powered forecast report appears.
You can:

Click a route group under Workgroups and Route Groups to display the report for a route group in the workgroup.
Use the buttons (for example, Next and Previous) at the bottom of the report to navigate through the report.
Right-click and select Print to print a report.