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Interaction Recorder Client for IC Business Manager Help
Recording Searches
Recording Searches are created to retrieve recorded interactions. In the Interaction Recorder Navigation Pane, you can create Public and Private Recording Searches. Searches are then easily built in the Workspace using the SearchBuilder control and selecting search attributes. Search Attributes are grouped into six main categories:
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Interaction Analyzer
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Interactions
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Media Specific
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Questionnaires
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Survey
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Advanced
For details on search attributes for each of these categories, see Recording Search Attributes.
SearchBuilder control
After adding an attribute to your search, use the SearchBuilder control to configure simple and rich attributes in the Workspace.
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