Dialer Overview

The Dialer overview displays important campaign statistics at the top of the screen.

You can control campaign execution directly from this pane in the Dialer Overview.

Select a row in the top pane for a campaign. Then right-click to display a context menu.

See Campaign Execution Control for more information.

The graph pane displays Dialer stage statistics for a time interval (period, shift, cycle, campaign) and agent(s) selected.

The pane in the lower right displays Dialer agent statistics, such as the call stage each agent is currently in.

Use it compares the performance of multiple agents across sites and campaigns in a workflow.  It can display the current activity of agents, such as each agent's current status, current stage, time in status, and time in stage. 

The Interaction Supervisor Help for IC Business Manager explains how to work with views and alerts. To open this help system in IC Business Manager, select Interaction Supervisor from the Help menu.