Dialer wrap up statistics

Statistics summarizing the dispositions of Dialer calls.

Average Time

The average amount of time this agent spends on Dialer calls with this wrap-up category and code.

Percent Calls

The percentage of the total calls this agent has completed which they completed with this wrap-up category and code.

Percent Time

The percentage of the time this agent has spent on calls for this wrap-up category and code to the total time the agent has spend on calls.

Total Calls

The number of calls this agent has completed with a specific wrap-up category and code.

Total Time

The total time this agent has spent on Dialer calls with a specific wrap-up category and code.