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Supervisor Related Licenses

Licenses determine whether or not a view category appears when adding a Supervisor view. If a view category is not visible, an administrator can assign licenses as follows:

View Category	License assigned on User Configuration - Licensing tab
Agents and Workgroups	Workgroup Supervisor Plug-in I3_ACCESS_WORKGROUP_SUPERVISOR_PLUGIN
Interaction Feedback Status	Views in the Interaction Feedback Status category are automatically enabled if the Feedback feature license is present on the server. This feature license is not allocated to users on the licensing tab of a user configuration. I3_FEATURE_BASE_FEEDBACK
Interaction Optimizer	Optimizer Supervisor Plug-in: Interaction Optimizer view category is not visible unless this license is assigned to a user. I3_ACCESS_OPTIMIZER_RTA Display Optimizer Real-Time Adherence Statistics: assign to agents to allow Supervisor to monitor their adherence. I3_OPTIMIZER_SHOWRTA
System Status	System Status Supervisor Plug-in I3_ACCESS_SYSTEM_STATUS_SUPERVISOR_PLUGIN
Interaction Tracker	Access to Interaction Tracker module. This license is not required by the Interaction Details Supervisor view. I3_ACCESS_TRACKER
Optional Interaction Analyzer columns in Queue Controls	Two feature licenses control whether or not Interaction Analyzer columns appear in queue controls. I3_FEATURE_ANALYZER I3_FEATURE_RECORDER_ADVANCED
Interaction Conference This feature license is not used by Supervisor views.	Interaction Conference requires a feature license on the main Interaction Center license. The required license key is I3_FEATURE_INTERACTION_CONFERENCE. If the feature license is not present, Interaction Conference is fully functional, but all PIN numbers will be rejected when invitees attempt to call into a conference. When the license is not present, all callers are told "Your PIN is invalid. Goodbye."

Interaction Supervisor uses the licensing model introduced in CIC. A license is assigned to a user, or it may be concurrent. A user can be configured in Interaction Administrator to have an assignable or concurrent license, but not both.

An assignable license is one allocated to a specific user or station.
A concurrent license supports a number of simultaneous users accessing an application or feature. It allows users to acquire available licenses dynamically, or as needed, via a network connection. A centralized service maintains a list of users and licenses available and in use, much like a library loans limited copies of resources to authorized patrons.

To assign a feature license in Interaction Administrator, your CIC Administrator must:

Select the Users container in Interaction Administrator.
Double-click a user name in the right pane. The User Configuration dialog is displayed.
Select the Licensing tab page.
Select a license allocation method to use (assignable or concurrent).
In the Additional Licenses list, check boxes for licenses that the user needs (see table above). For more information on configuring the Licensing page, press F1 to open the Interaction Administrator Help.