IC Memory Usage

IC Memory Usage statistics report the amount of memory that CIC subsystems are consuming (in kilobytes). These statistics are updated every 5 minutes.

Acc Server

The amount of paged physical memory (working set) that Accumulator (Acc) server is using, expressed in kilobytes.  Accumulators, similar to system registers, count events as they occur in the CIC's Interaction Processor. Instances of these events are stored in variables and are accessible in report logs or other handlers using the Accumulator tools in Interaction Designer.

Acd Server

The amount of paged physical memory (working set) that ACD Server is using, expressed in kilobytes. ACD Server determines which agent a call should be routed to, based upon skill and other factors.

Admin Server

The amount of paged physical memory (working set) that Admin Server is using, expressed in kilobytes. Admin Server provides ACL management and licensing on top of the data managed by Directory Services. It maintains a very large cache of data with a size proportional to the amount of configuration information

Stat Alert Server

The amount of paged physical memory (working set) that Alert Server is using, expressed in kilobytes. Alert Services allows users and supervisors to define specific circumstances (e.g., average hold time > 10 minutes) under which they are to be alerted and the means by which the alert is to occur (e.g., e-mail, pager, phone call, etc.).

Client Services

The amount of paged physical memory (working set) that Client Services is using, expressed in kilobytes. Client Services keeps track of logged-in users, their status, and their rights based on security configurations.

Cluster Connector

The amount of paged physical memory (working set) that the Cluster Connector is using, expressed in kilobytes.

Compression Manager

The amount of paged physical memory (working set) that Compression Manager is using, expressed in kilobytes. Compression Services compress audio recordings (such as voice mail messages) using the TrueSpeech compression algorithm.

Data Manager

The amount of paged physical memory (working set) that Data Manager is using, expressed in kilobytes. Data Manager  is the CIC subsystem that services Reverse White Page (RWP) lookup requests, as well as contact directory requests. Data Manager keeps track of data sources used to display Contact Directory and Speed Dial notebook pages in the CIC clients.

DS server

The amount of paged physical memory (working set) that Directory Services is using, expressed in kilobytes. Directory Services provides the interface to the proprietary data store (configuration repository) that CIC uses to store system configuration information.

DS sink

The amount of paged physical memory (working set) that DSSink is using, expressed in kilobytes.

EMS Server

The amount of paged physical memory (working set) that Multi-Site Client is using on a peer CIC site, expressed in kilobytes.

Fax Server

The amount of paged physical memory (working set) that Fax Services is using, expressed in kilobytes. The Fax subsystem allows the PureConnect Platform to send and receive faxes.

File Monitor

The amount of paged physical memory (working set) that File Monitor is using, expressed in kilobytes.  File Monitor keeps track of file usage.

File Router

The amount of paged physical memory (working set) that the File Router is using, expressed in kilobytes.

Host Server

The amount of paged physical memory (working set) that Host Server is using, expressed in kilobytes. Host Services allows Interaction Center Platform to communicate with mainframes and IBM AS/400 systems using the 3270 and 5250 terminal emulation protocols.

IP

The amount of paged physical memory (working set) that Interaction Processor (IP) is using, expressed in kilobytes. Interaction Processor (IP) is the CIC subsystem that processes low-level subsystem events in order to implement higher-level business logic.  For example, Interaction Processor starts an instance of a handler in response to an event.

IP Server

The amount of paged physical memory (working set) that IP Server is using, expressed in kilobytes. IP Server manages several helper tasks for Interaction Processor and Report Logging. Specifically it logs line activity, and manages part of the Message waiting light processing.

IPDB Server

The amount of paged physical memory (working set) that IPDB Server is using, expressed in kilobytes.  IPDB Server connects Interaction Processor to a specified database when Database tools are used.

Mail Account Monitor

The amount of paged physical memory (working set) that Mail Account Monitor is using, expressed in kilobytes. Mail Account Monitor is responsible for syncing external user attributes from Mail accounts or LDAP to Directory Services. 

Notifier

The amount of paged physical memory (working set) that Notifier is using, expressed in kilobytes.

Optimizer Server

The amount of paged physical memory (working set) that Optimizer Server is using, expressed in kilobytes.

Out Of Proc

The amount of paged physical memory (working set) consumed by OutOfProc server, expressed in kilobytes. OutOfProc server is a service used to execute DLLs for Interaction Processor without risking the integrity of the IP process. Its size will be a function of any custom activities that might be added by the customer or VAR via these customization interfaces.

Post Office Server

The amount of paged physical memory (working set) that Post Office Server is using, expressed in kilobytes. Post Office Server (POS) is the CIC subsystem that provides platform independent access to Email services such as message store access and message delivery.  POS also provides support for Email routing, and will initiate an Reverse White Page (RWP) lookup request before queuing an incoming email interaction.

Reco

The amount of paged physical memory (working set) that Speech Recognition (ASR) is using, expressed in kilobytes. Speech recognition services recognize spoken commands and phrases for applications such as speech-enabled IVR (interactive voice response).

Recorder Server

The amount of paged physical memory (working set) that Interaction Recorder Server is using, expressed in kilobytes. Interaction Recorder is an application for managing phone calls, Emails, Faxes, screen recordings, and Web chats recorded within the CIC platform. Interaction Recorder identifies interactions to record and manages the compression, archiving, and storing of the attributes for each type of media recording. Using Interaction Recorder, you can quickly sort and manage large numbers of recordings. Interaction Recorder also includes features for scoring agent interactions and quality monitoring.

Session Manager

The amount of paged physical memory (working set) that Session Manager is using, expressed in kilobytes.

SMS Server

The amount of paged physical memory (working set) that Simple Message Services Server is using, expressed in kilobytes.  CIC provides tools that allow SMS messages to be sent or received.

Statistics Server

The amount of paged physical memory (working set) that Statistics Server (StatServer) is using, expressed in kilobytes. Statistics Server tracks important statistical information for real-time views.

Switchover

The amount of paged physical memory (working set) that the CIC's automated switchover system is using, expressed in kilobytes. If an CIC server ever fails, in less than 30 seconds the server can switch control to another mirror image CIC server with minimal phone disruption. In addition, the switchover scheme allows administrators to manually switch the 'active' CIC server with no phone disruption.

Tracker Server

The amount of paged physical memory (working set) that Tracker Server is using, expressed in kilobytes. Interaction Tracker is composed of two server-side subsystems:  Tracker Server and Tracker Tran Server (also called Transaction Server). Tracker Server listens for specific events from Queue Manager and inserts and updates interaction records.  Tracker Tran Server processes insert and update requests from Tracker Server and insert, update, and query requests from Interaction Tracker Clients.

Transaction Server

The amount of paged physical memory (working set) that Transaction Server is using, expressed in kilobytes. Transaction Server is a generic processor of database transactions related transactions for several different subsystems including Tracker and Recorder.

Telephony Services

The amount of paged physical memory (working set) that Telephony Services is using, expressed in kilobytes.

VPIM receiver

The amount of paged physical memory (working set) that Voice Profile for Internet Mail (VPIM) Receiver is using, expressed in kilobytes.  VPIM a mechanism for identifying body parts that a sender deems critical in a multi-part Internet mail message.

Web Processor

Amount of paged physical memory that Web Processor is using, expressed in kilobytes.  Web Processor is the CIC subsystem that handles all incoming web interactions and internal intercom chats.  It operates in conjunction with servlet process on a web server and acts as web interface into the CIC system.