IC System Status

The statistics in this category indicate general system status in terms of number of executing handlers, host and database tool errors, and available text-to-speech sessions.  These statistics are updated at the regular statistics interval.

Maximum executing handlers

Maximum number of handlers that can be executed in the system at any time.

Currently executing handlers

The value indicates the total number of handlers that are currently executing in the system.  If this number continually trends up, this could indicate that handlers are not completing execution due to design flaws, or tool defects.

Queued handler threads

Number of handlers that are queued in the system right now.

Current handlers in the thread pool

Number of handlers in the thread pool.

IP is running

Indicates whether Interaction Processor is running.

Available remote licenses

The number of available remote licenses, updated every 10 minutes.

Host tool connection errors

Total errors for the 'Host Connect' Host Interface tool for the last ten minutes.  These are failed attempts to connect to the host system.  Errors of this type typically indicate host/communications problems or an incorrectly configured host profile. 

Host tool other errors

Total errors for the other Host Interface tool for the last ten minutes.  Typically these are minor errors, caused by timeouts, unrecognized screens, and handler programming errors.

Total TTS sessions

Maximum number of concurrent TTS sessions allowed. This statistic is valid for SAPI and does not include I3TTS and MRCP.

Available TTS sessions

This value indicates the total number of text-to-speech sessions that are currently available. This statistic is valid for SAPI and does not include I3TTS and MRCP. If the available number is approaching zero, you may need to purchase additional TTS sessions.

Ts ping time

The amount of time in milliseconds to ping the CIC's Telephony Services subsystem.

Switchover UDP heartbeat interval

Heartbeats are a series of signals emitted at regular intervals, by CIC servers on the network. This stat indicates the transmission rate for UDP heartbeats on the Switchover server, expressed in milliseconds.

Backup Server ready

Indicates the health of the backup (Switchover) server.  Displays Yes if the backup server is ready, or No if the backup server is known to be in a bad state or is no longer processing properly.

Backup Server name

The Notifier name of the backup server, or N/A if no backup server is configured.

Time since last switchover

The amount of time that has passed since the last known switchover occurred, or 'N/A' if no backup server is configured.

Indicates if a switchover was performed

Indicates if a switchover was performed.