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Interaction Supervisor Help
License statistics view
Summary
The License statistics view shows how many licenses an CIC system has, and how many of those have been consumed. This allows the supervisor user to see how many licenses are currently in use and be alerted before a shortage of available licenses occurs.
Add this view
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Logon to IC Business Manager if you have not done so already.
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Select an existing workspace from the Workspaces tab, or create a new workspace to host the view.
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Select New > View from the File menu. The Create New View dialog appears, listing views by category or product. Licensing and station rights determine the availability of selections.
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Select Categories from the Group By drop list.
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Select the System Status view category.
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Select License Statistics from the list of views. Click OK. This view does not require parameters to be set.
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Select Assigned or Concurrent from the License Type box.
Columns in this view
See Licenses for a list of CIC license and utilization statistics.
Change statistics in this view
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Right-click in the view to open its shortcut menu.
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Select Add/Remove Statistics…
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Use the License Statistics dialog to change columns displayed in the view.
The License Statistics dialog. -
Click OK.
To remove a single column from the view: right-click a column, then select Remove Statistic from the shortcut menu.
Display Help for a statistic
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Right-click the statistic to display the shortcut menu.
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Select Help. The description of the statistic appears in the Statistic Help dialog.
Set Alerts
See Manage Alerts.