Single Party Interaction Example

The Interaction Details dialog groups major segments of data acquired while the interaction was processed in CIC. It displays information about single party, two-party, multi-part interactions, and transfers.

For example, an abandoned Single Party interaction looks like this:

In this single-party example, the interaction was abandoned at the IVR or Workgroup Queue before it connected to the Agent or an IVR interaction. This interaction corresponds to one record per Interaction ID in the Interaction Details view.