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Interaction Dialer agent statistics

Interaction Dialer agent statistics summarize the activity of a specific Dialer agent:

Statistic	Description
Abandon Rate (by calls)	The percentage of total Dialer calls handled by this agent which were classified as abandons.
Abandon Rate (by contacts)	The percentage of total Dialer calls handled by this agent which were contacts and were classified as abandons.
Abandon Rate (by detections)	The percentage of Dialer calls handled by this agent which reached a live party and were classified as abandons.
Average Break Time	The average amount of time this agent spends on break.
Average Dialer Talk Time	The average amount of time this agent spends on each Dialer call.
Average Idle Time	The average amount of time this agent spends idle.
Average Non-Dialer Talk Time	The average amount of time this agent has spends on each non-Dialer call.
Average Talk Time	The average amount of time this agent has spent on each call.
Contact Rate	The percentage of total Dialer calls handled by this agent which were classified as contacts.
Contacts Per Hour	The number of Dialer calls resulting in a contact which this agent handles per hour.
Dialer Calls	The number of Dialer calls this agent has completed.
Idle Periods	The number of times this agent has been idle.
Logged In Time	How long the agent has been logged into the campaign.
Non-Dialer Calls	The number of non-Dialer calls this agent has completed.
Percent Break Time	The percentage of this agent's time which has been spent on break.
Percent Dialer Talk Time	The percentage of this agent's time which has been spent on Dialer calls.
Percent Idle Time	The percentage of this agent's time which has been spent idle.
Percent non-Dialer Talk Time	The percentage of this agent's time which has been spent on non-Dialer calls.
Stage	The stage the agent is currently in.
Station	The station this agent is logged into.
Status	The agent's current status.
Successes Per Hour	The number of successful Dialer calls this agent handles per hour.
Successes Rate (by calls)	The percentage of total Dialer calls handled by this agent which were classified as successes.
Successes Rate (by contacts)	The percentage of Dialer calls handled by this agent which were contacts and were classified as successes.
Time in Stage	How long the agent has been in the current stage.
Time in Status	How long the agent has been in the current status.
Total Abandons	The number of calls this agent has completed that were classified as abandons.
Total Break Time	The total amount of time this agent has spent on break.
Total Breaks	The number of times this agent has been on break.
Total Contacts	The number of calls this agent has completed that were classified as contacts.
Total Detections	The number of calls this agent has completed that were detected as a live speaker.
Total Dialer Talk Time	The total amount of time this agent has spent on connected Dialer calls.
Total Idle Time	The total amount of time this agent has spent idle.
Total Non-Dialer Talk Time	The total amount of time this agent has spent on connected non-Dialer calls.
Total Successes	The number of calls this agent has completed that were classified as successes.
Total Talk Time	The total amount of time this agent has spent on Dialer and non-Dialer calls.