Interaction Dialer wrap up statistics

Interaction Dialer stage statistics summarize dispositions of Dialer calls (that is, how calls are wrapped up).

Statistic	Description
Average Time	The average amount of time that this agent spends on Dialer calls with this wrap-up category and code.
Percent Calls	The percentage of the total calls that this agent has completed with this wrap-up category and code.
Percent Time	The percentage of the time that this agent has spent on calls for this wrap-up category and code to the total time the agent has spent on calls.
Total Calls	The number of calls that this agent has completed with a specific wrap-up category and code.
Total Time	The total time that this agent has spent on Dialer calls with a specific wrap-up category and code.