Contents

Fax Envelope Detail Report

The Fax Envelope Detail report shows all detailed activity of a specified envelope ID, including direction, time, remote number, fax ID, envelope ID, and call ID.

Note
The information in the call ID field can be linked with the call detail table to see more information on the calls.

Parameters

You specify a range of dates, times, shifts, site IDs, and envelope IDs to include in the report. The success flag parameter is a discrete value that you set to determine what type of fax information will be displayed on the report. By default, this parameter is set to "S" for successes, but you can also enter "F" for failure.

IC sorts this report by envelope information, and then by date time in ascending order.

Report Log Tables	Interaction Administrator Unique Report Identifier
Fax Envelope History Log	FAX_ENVELOPE_DETAIL

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Site ID	SiteID	The name of the Site ID as specified in the range.
Date	ProcessingDateTime	The date for each date included in the date range selected for this report. The date can be displayed as hour, day, week or month.
Time	ProcessingDateTime	The time of day that the failure occurred in the system.
Envelope ID	EnvelopeID	The fax envelope ID for each addressee on the fax. One fax can have multiple envelope ids. Duplicate envelope ids will appear on this report, due to the retries.
Direction	Direction	The direction of the fax, either Incoming or Outgoing.
Remote Number	RemoteNumber	The remote or non-IC number. This will be the number dialed for outgoing faxes or the number of the incoming fax machine. It is possible for the remote number field to contain no number, if the remote number can not be determined.
Fax ID	FaxID	The fax identification number for the selected faxes.
Failure Type	FailureType	The reason the fax failed to transmit.
Call ID Key	CallIdKey	The call ID number for this fax attempt. This number should match a corresponding call ID number in the call detail record. The format and use of this field is reserved, and it should not be used as anything more than an opaque identifier. The format of this field might be changed at any time. This field is documented for descriptive purposes only.
Success/Failure	SuccessFlag	The indicator as to whether the fax transmitted successfully or not. Success and Failure are the value of this field.

Record Selection Criteria:

{FaxEnvelopeHist.ProcessingDateTime} in {?DateTime} and

{FaxEnvelopeHist.SiteId} in {?SiteId} and

{@StatusTime} IN {?ShiftTime} and

({FaxEnvelopeHist.EnvelopeID} = {?EnvelopeID} or {FaxEnvelopeHist.FaxID} = {?FaxID})

Formulas:

All times are expressed as hh:mm:ss. This formula is used throughout the report to convert seconds to hh:mm:ss. This formula is external to the report file.