Contents

Hourly Call Summary by Extension Report

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This report lists the number of calls and chats (incoming only) processed by each extension during each hour of a specific time period.

Analyzes call and chat volume for given time period. Each hour is broken out with numbers of calls or chats processed by each extension during each hour.

Parameters

You specify the range of dates, times, site IDs, shift times, and phone extensions as parameters.

Report Log Tables	Interaction Administrator Unique Report Identifier
CallDetail	HOURLY_CALL_SUMMARY_NAME

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Ext.	LocalNumber	The extensions included in the parameter range are listed down the left-hand column.
Hour	Hour	The hours of the day included in the range are listed across the top.
Total	Sum ConnectedDate	The total number of calls for each extension are listed in the right-most column, and the total number of calls placed or received in each hour are listed in the last row of the report.

Record Selection Criteria:

{CallDetail.LocalNumber} in {?StartEXT} to {?EndEXT} and

{CallDetail.ConnectedDate} in {?StartDateTime} to {?EndDateTime} and

{@ConnectedTime} in {?StartShiftTime} to {?EndShiftTime} and

{CallDetail.SiteId} in {?StartSiteId} to {?EndSiteID}