Contents

Line Activity Summary by Line Report

This report evaluates line activity for a day. This report shows the call activity for all lines in the specified range of line groups for a specified time and date range. Because this report generates a large amount of data, you should limit the number of days and lines that you select for the report.

Important note for SIP users

The Line Group reports were not designed to report on a SIP Line configuration. As a result, the information calculated for the Line Group reports might not be accurate for SIP lines.

Parameters

You specify the range of dates and times, site IDs, and activity times as parameters. IC sorts this report by SiteID, dIntervalStart, then by LineID. The line identifiers are defined in Interaction Administrator on the IC server. You can specify all or part of a day in the time range.

The report is based on a logging subsystem that is updated every 10 seconds plus time dependent on implementation architecture or topology.

Report Log Tables	Interaction Administrator Unique Report Identifier
ILineStats, LineGroupLines , LineGroupConfig	LINE_ACTIVITY_SUMMARY_BY_LINE

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Site ID	SiteID	The name of the Site ID as specified in the range.
Line ID	LineID	The name of the line selected in the specified range.
Date	dIntervalStart	The date for each day in the specified range.
Duration per Line	tResourcesAvailable	The amount of time the average line is available in the line group.
Utilization	tSeized	The amount of time that the lines in the line group were busy or seized.
% Utilization	(tSeized / tResourceAvailable) * 100	The percentage of time that the lines in the line group were busy or seized.
Total Calls	nEntered	The number of calls for each line group during the specified range.
Calls Out	nOutboundEntered	The number of outbound calls that entered the line group during the specified date / time range.
% of Calls Out	nOutboundEntered / nEntered * 100	The percentage of outbound calls that entered the line group during the specified date / time range.
Avg. Call Duration	tSeized / nEntered	The average amount of time each call occupied the line in the line group.
% Out Blocked	(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100	The percentage of outbound calls that were blocked in a line group.

Record Selection Criteria for this report includes:

{LineGroupLines.GroupId} in {?StartLineGroup} to {?EndLineGroup} and

{ILineStats.dIntervalStart} in {?StartDateTime} to {?EndDateTime} and

{LineGroupLines.SiteId} in {?StartSiteID} to {?EndSiteId} and

{LineGroupConfig.ReportFlag} = 1 and

{@DateTimeToTime} in {?StartActivityTime} to {?EndActivityTime}