Contents

Line Group Activity Summary by Day Report

This report shows the daily summary of line group activity.

Important note for SIP users

The Line Group reports were not designed to report on a SIP Line configuration. As a result, the information calculated for the Line Group reports might not be accurate for SIP lines.

Parameters

You specify the range of dates and times, site IDs, and line group identifiers as parameters. IC sorts this report by SiteID, GroupID, and dIntervalStart. The line identifiers are defined in Interaction Administrator on the IC server. You can specify all or part of a day in the time range.

The report is based on a logging subsystem that is updated every 10 seconds plus time dependent on implementation architecture or topology.

Report Log Tables	Interaction Administrator Unique Report Identifier
IlineGroupStats, LineGroupConfig	LINE_GROUP_ACTIVITY_SUMMARY_BY_DAY

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Site ID	SiteID	The name of the Site ID as specified in the range.
Date	DintervalStart	The date for each day in the specified range.
Line Group	GroupID	The name of the line group in the specified range. The * line group is the summary line group and includes the information for all the line groups.
GradeOfService	-1	By default, this parameter value is configured to -1. This value ensures that there will not be a return of no records selected if line groups for selected time are all zero.
Avg Lines Available	tResourceAvailable / nDuration AverageLinesAvailable	The average number of lines available in the line group in the specified range.
Interval Start	dIntervalStart	The time the interval started.
Duration per Line	nDuration	The amount of time the average line is available in the line group.
Max Avail Duration	tResourceAvailable	The maximum time available for the entire line group.
Utilization	tSeized	The amount of time that the lines in the line group were busy or seized.
% Utilization	(tSeized / tResourceAvailable) * 100	The percentage of time that the lines in the line group were busy or seized.
Total Calls	nEntered	The total number of calls for each line group in the specified range.
Calls Out	nOutboundEntered	The number of outbound calls that entered the line group during the specified date / time range.
% of Calls Out	nOutboundEntered / nEntered * 100	The percentage of outbound calls that entered the line group during the specified date / time range.
Avg. Call Duration	tSeized / nEntered	The average amount of time each call occupied the line in the line group.
Max Calls Entered	mEntered	The maximum number of calls that entered the line group at the same time. This number can never exceed the number of lines available.
% All Busy	(tAllBusy / tResourceAvailable) * 100	The percentage of time that all the lines in the line group were blocked or seized.
% Out Blocked	(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100	The percentage of outbound calls that were blocked in a line group.

Record Selection Criteria for this report includes:

{ILineGroupStats.GroupId} in {?StartLineGroup} to {?EndLineGroup} and

{ILineGroupStats.dIntervalStart} in {?StartDateTime} to {?EndDateTime} and

{ILineGroupStats.SiteId} in {?StartSiteID} to {?EndSiteId} and

({LineGroupConfig.ReportFlag} = 1 or {LineGroupConfig.GroupID} = ‘*’ and

{@PercAllLinesBusy} > {@PercGradeOfService} and

{LineGroupStats.tAllBusy} > ?