Contents

Station ID Detail Report

The Station ID Detail report shows the Station ID information by date for a selected range of stations. This report information includes call duration, end user, and hold time.

You can use these reports to monitor call activity placed or received from non-user assigned phones. For example, you could easily monitor activity on a lobby phone with these reports.

Parameters

You specify a range of dates, times, site IDs, and station IDs to include in the report. IC sorts this report by station ID, and then by date time in ascending order.

Report Log Tables	Interaction Administrator Unique Report Identifier
Call Detail Record Log	STATION_ID_DETAIL

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Station ID	StationID	The station ID of the location where the interactions are being placed or received.
Date	ConnectedDate	The date for each day included in the date range selected for this report.
Time	ConnectedDate	The time that each interaction was received in the system.
End User	LocalUserID	The last person receiving the interaction or the person logged into the station, placing the interaction.
Ext	LocalNumber	The extension of the last IC user.
Wrap Up Code	WrapUpCode	The wrap up code assigned to this interaction.
Account Code	AccountCode	The account code assigned to this interaction.
Purpose Code	PurposeCode	The purpose code assigned to this interaction.
Disposition Code	DispositionCode	The disposition code assigned to this interaction.
Hold Time	HoldDurationSeconds	The total amount of time this call was on hold. This number will be expressed as hh:mm:ss
Interaction Duration	CallDurationSeconds	The total number of hours, minutes and seconds the user spent on this interaction. This number will be expressed as hh:mm:ss
Number of Interactions	Count (ConnectedDate); by RemoteNumber	The total number of interactions received or placed from the station ID for the specified date range.
Total Station ID Duration	Sum(CallDurationSeconds)	The total amount of time spent on all interactions for a given station id. This number will be expressed as hh:mm:ss
Average Duration	Avg (CallDurationSeconds)	The average amount of time the selected users spent on interactions for the station ID during the specified date range. This number will be expressed as hh:mm:ss.

Record Selection Criteria:

{CallDetail.ConnectedDate} in {?StartDateTime} to {?EndDateTime} and

{CallDetail.SiteID} in {?StartSiteID} to {?EndSiteID} and

{CallDetail.RemoteNumber} in {?StartStationID} to {?EndStationID}

Formulas:

All times are expressed as hh:mm:ss. This formula is used throughout the report to convert seconds to hh:mm:ss. This formula is external to the report file.