Two-way File Transfers

Interaction Connect users can send files to website visitors who use the Web Chat widget. A new Attach a file icon appears in the Current Interaction view. Administrators can also enable Interaction Connect users to receive files from these website visitors. When an administrator enables inbound file transfers, an icon for Accept file transfers appears in the Current Interaction view. An Interaction Connect user must invite the website visitor to send a file. For more information, see Accept and Send Files During a Chat.

Administrators can limit the types, number, and size of files a website visitor can send. For more information, see Configure Inbound File Transfer Settings in the Interaction Connect help.

Note: To configure inbound file transfer settings, you need the Widgets Configuration Master Security right.