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Configure Default Hours of Operation

IC Setup Assistant generates a default auto-attendant menu with "out-of-the-box features". In addition, in IC Setup Assistant you can configure the following information and incorporate it in the auto-attendant menu:

  • Time of day operations for your standard work week

  • Workgroup call processing to define auto-attendant menu options that route calls to specific ACD workgroup queues.

When IC Setup Assistant completes, the auto-attendant menu is operational on the CIC server. It is not necessary to perform any further configuration in Interaction Attendant, unless you wish to make further customizations. For more information, see the Interaction Attendant online help.

Your entries in Configure Default Hours of Operation dialog create a schedule that runs the automated attendant menus for your standard work week. For example, the default schedule shown in this dialog is set to become active every Monday morning at 9am. It will become dormant again on Friday evening at 5pm.

Note: If you make no entries in this dialog and simply click Next, IC Setup Assistant will create the default schedule of Monday through Friday, 9am to 5pm.

Define your company's normal hours of operation by specifying the start time and end time for each day your company is open.

Set 7x24

Select this option for schedule to run all day. For example, the schedule would become active at 9am on Monday and run 24 hours a day, Sunday through Saturday.

Set M-F 9 to 5

Select this option to set the schedule back to the default schedule.

Set Multiple Days...

Select this option to configure a different schedule for certain days of the standard work week. For example, you can specify is that the Thursday and Friday start time is 8am and stop time is 4:00pm.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.