Configure Group Call Processing

Configures workgroup call processing to define auto-attendant menu options that route calls to specific ACD workgroup queues.

Use this dialog to add, modify, or review ACD workgroup call processing. When you first view this dialog, the table is empty.

IC Setup Assistant provides basic ACD operation configuration, without complex configuration or handlers. After the IC Setup Assistant completes, you can perform additional workgroup processing configuration in Interaction Attendant. For more information, see Interaction Attendant online help.

Add

Click Add to open the Edit Group Call Processing dialog, in which you can configure ACD workgroup call processing, including queue overflow.

The information that you enter will appear in Configure Group Call Processing table.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.