Configure IC Workgroups

This dialog appears if you created users via a CSV user list or Add Users Assistant.

Workgroups are logical groups of users (for example, departments) that can function as a group in the CIC system. You may have already assigned the users to workgroups in the User Worksheet. If you did, the entries you specified appear in the Configure IC Workgroups dialog.

Use this dialog to review or modify existing workgroups, or specify new workgroups.

Note that IC Setup Assistant automatically creates the default Company Operator workgroup. You should assign a user to this workgroup if you want this user to answer calls to the company operator.

IC Setup Assistant provides minimal workgroup configuration, useful for planning purposes. After the IC Setup Assistant completes, you complete your workgroup configuration in Interaction Administrator. For more information, see Interaction Administrator online help.

Configure Workgroups

Click Configure Workgroups to open the Manage Workgroups dialog, in which you can create a new workgroup or modify an existing workgroup by specifying its extension, alerting option, and workgroup membership.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.