Configure the SMTP Provider

The SMTP transport handles the delivery of mail. Enter the information that CIC needs to connect to the SMTP server.

Default Sender

Enter the e-mail address of the default sender (used for messages in which a sender has not been explicitly specified).

Timeout (sec)

Specify how long the SMTP Connector should wait for a response from the SMTP server before abandoning an attempt to send an e-mail message.

Add one or more SMTP transport entries to use

Click Add to add one or more SMTP transport entries in the SMTP Transport dialog. Your input will be reflected in the worksheet.

Once you have added SMTP transport entries, you can highlight an entry to Edit or Delete it.

Additional configuration in Interaction Administrator

The SMTP Configuration dialog in the Interaction Administrator Mail container contains the following additional setting not available in Setup Assistant.

• Use Secure Connections (TLS). If you are using SSL/TLS for the SMTP provider to provide security between the CIC Server and the SMTP server, we recommend that you install and configure the CIC Server first without configuring for SSL/TLS. Once you have determined that the CIC System is functioning properly, configure CIC for SSL/TLS.

For more information, see Interaction Administrator help.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.