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Select the Dial Plan

Configure a new dial plan that will replace the current dial plan defined on this CIC Server.

For more information on CIC dial plans and dial plan configuration, see Interaction Administrator help and Dial Plan in the Technical Reference Documents section of the PureConnect Documentation Library.

Dial Plan File

Select this option to import an existing dial plan file. For example, a reseller may have created specific complete dial plans for customers in different regions of the country, county, or city. IC Setup Assistant uses macro substitutions to enable localizers to set up a dial plan for their locale from the imported dial plan file.

This option is recommended for countries using numbering plans other than the North American Numbering Plan.

Note: CIC uses a regional dial plan, enhanced for SIP, with an .i3dplan extension. If you wish to import an older dial plan with an i3pnum extension, you may do so. However, you will not gain the benefits of the new regional dial plan. For information about the new dial plan, see Dial Plan in the Technical Reference Documents section of the PureConnect Documentation Library.

Specify the path to the dial plan file. By default, IC Setup Assistant looks in the \I3\IC\Manifest directory. If the dial plan file is not located in this directory, browse to the appropriate directory. A subsequent dialog will ask to localize the dial plan import file.

After IC Setup Assistant completes, you can modify your dial plan in the Phone Numbers container in Interaction Administrator to:

  • Change the default dialing privileges (classifications) set by IC Setup Assistant.

  • Add extensions, area codes, or change the number of digits dialed.

I don't have a dial plan; help me create one

Select this option if you want IC Setup Assistant create a dial plan for you.

This option is recommended for countries using the North American Numbering Plan. You only need to define a few elements — local area codes and exchanges — and IC Setup Assistant will do the rest to create a North American dial plan.

After IC Setup Assistant completes, you can modify your dial plan in the Phone Numbers container in Interaction Administrator to:

  • Change the default dialing privileges (classifications) set by IC Setup Assistant.

  • Add extensions, area codes, or change the number of digits dialed.