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Interaction controls in PureConnect for Salesforce

PureConnect for Salesforce provides an abbreviated set of the interaction controls available in the CIC client. The appearance of the interaction control buttons varies depending on the selected interaction’s current state and the agent’s permissions. The arrow below the controls expands to reveal more options.

  • Available controls are brightly colored.

  • Unavailable controls are dim.

  • A blue bar indicates the currently selected control.

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Interaction controls

See also Custom buttons.