End an Interaction Dialer call in PureConnect for Salesforce

After you disconnect an Interaction Dialer call, you must select a disposition to end it completely and be available for the next call. A call can be dispositioned at any time during or after the call.

Note: You must select a disposition for the last call in your queue before you can take another call, go on break, or log out.

1. Click the Disposition icon, available to the right of the call in the interaction or call log view.

   

2. Click the disposition that best describes what happened on the call.

   This list is configured on the campaign script in CIC.

   Note: If you selected a disposition that automatically schedules a callback, see Schedule a callback for details.

3. Click Submit.

4. Your status changes to Available, and you are ready for the next Interaction Dialer call.

   Note: If Interaction Dialer is not configured to automatically disconnect the call after it is dispositioned, you must manually disconnect before Interaction Dialer places the next call in your queue.