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Trust the ASR Subsystem Certificate

The ASR server sends a subsystem certificate to the CIC server when establishing a connection to the Notifier subsystem. An administrator must trust the certificate from the ASR server before the system can establish a connection. Ensure that you add a Command Server before a certificate can appear. For more information, see Add a Command Server for Loquendo or Nuance or Add a Command Server for MRCP.

To trust a new certificate from the ASR server

  1. On the CIC server, open Interaction Administrator.

  2. In the left pane of the Interaction Administrator window, click the System Configuration container.

  3. In the right pane, under the System Configuration column, double-click Configuration. The System Configuration dialog box appears.

  4. Click the Certificate Management tab.

  5. In the Subsystem Certificates Configuration section, click Modify. The Subsystem Certificates dialog box appears.

  6. Select the New or Untrusted certificate associated to the ASR server and then click Trust.

For more information about trusting a certificate, see the PureConnect Security Precautions Technical Reference at https://help.genesys.com/pureconnect/secure/download.aspx?path=/Service Updates/doc/pureconnect/Security_Precautions_TR.pdf.