CIC client-side applications supported on Citrix and Remote Desktop Services

PureConnect supports applications such as Interaction Desktop, Interaction Voicemail Player (requires Outlook), Interaction Supervisor, Interaction Recorder Client, and Interaction Screen Recorder Capture Client (for capturing screens from applications running through XenApp) in the following remote application server environments:

• Citrix® XenApp 7.16

• Remote Desktop Services on Windows Server 2012 R2 or later

Multi-platform and remote users are encouraged to run these supported CIC client-side applications with the Citrix or Remote Desktop Services client.

For the most up-to-date information about supported versions, see http://testlab.genesys.com/.

Supported IC Business Manager modules and CIC user applications

The CIC client-side applications that are supported on Citrix and Remote Desktop Services clients are categorized as either user applications or IC Business Manager modules.

• Supported user applications are Interaction Desktop, Interaction Voicemail Player, and Interaction Screen Recorder Capture Client.

  Note: For information about support for SIP Soft Phone, see Limitations to using CIC client-side applications in Citrix and Remote Desktop.

• Supported IC Business Manager modules are Interaction Supervisor and Interaction Recorder Client.

For more information about the CIC user and IC Business Manager applications, see the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf.

IC Server Manager application is not recommended with Citrix

Genesys does not recommend running any of the application modules installed by the IC Server Manager installation program on Citrix clients. Examples of IC Server Manager modules are Interaction Administrator and Interaction Process Automation Designer.

Install the Server Manager modules on an administrator's or developer's workstation, outside the Citrix environment. In a production environment, do not run these application components directly from the CIC server.

For more information about IC Server Manager modules, see the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf.

Third-party application support

Genesys supports our customers using Citrix and Remote Desktop Services to the best of our ability, although we cannot guarantee the reliability of third-party applications and equipment. Customers using these third-party applications do not in any way void their support and maintenance agreement.

Genesys Customer Care does not provide support for any aspect of Citrix XenApp or Windows Remote Desktop Services. For support on these products, contact the manufacturer directly.

• Citrix XenApp and the suite of supporting applications are considerable. Locate information regarding Citrix setup, licensing, and usage from Citrix directly at www.Citrix.com. If you choose to deploy any CIC client-side applications using Citrix, we highly recommend having a trained and certified Citrix Administrator on staff.

• Windows Remote Desktop Services is a Microsoft product. For setup and licensing information, see www.microsoft.com.

Check these websites regularly for updates and hotfixes for your applications.