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Reconfigure Director Server as Primary in a Switchover Pair

Use the Interaction Director Server Setup wizard to reconfigure a stand-alone Director server to a primary server in a switchover pair. After configuring the primary server, follow the instructions to Reconfigure Director Server as Secondary in a Switchover Pair.

To reconfigure Director Server as primary in a switchover pair

On the Director server, click Start > Control Panel > Add/Remove Programs.

Click Interaction Director Server and then click Change. The Welcome page of the Interaction Director Server Setup wizard appears.

Click Next. The Change, repair or remove installation page appears.

Click Change. The Domain User Validation page appears.

Click Next. The Switchover Information page appears.

Do the following:

Select This server is part of a Switchover Pair.
Click Active Switchover Server.
In the Enter the hostname of the other Director Server in the pair box, type the host name (Windows machine or Netbios name) of the secondary (backup) server.

Click Next. The Ready to change Interaction Director Server page appears.

Click Change. During installation, the system updates certificates, private keys, and registry settings so that Switchover can identify the backup server.
When installation completes, click Finish. The Interaction Director Server Setup dialog box appears.

Click Yes. The switchover settings aren't in effect until after the Director server restarts.
After the server restarts, log on using the same domain credentials. This Interaction Director server is now the primary server in a switchover pair.
Click Start > All Programs > Interactive Intelligence > Switchover Control Panel.
The Switchover Control Panel appears. If the name of the primary (active) Director server appears, the primary Switchover Server implemented correctly. There isn't a secondary (backup) server listed since you haven't configured it yet.

Click Exit.
Complete the steps to Reconfigure Director Server as Secondary in a Switchover Pair.