CIC server minimum hardware requirements

This section presents the minimum hardware requirements for a CIC server at the time of the CIC 2015 R1 release.

Notes:
For more information about hardware requirements see: https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/hardware_requirements.htm

For current sizing guidelines for CIC systems with multiple components on hardware-based and virtualized systems, contact the Genesys Sales team.

CIC server minimum hardware requirements

• Processor: Intel Xeon E-series 64-bit quad-core processor or better

• Memory: minimum of 3 GB of RAM (configured to employ all memory channels for performance)

• RAID controller: hardware SAS/SATA 6.0 Gb/s controller with RAID 1 and 512 MB write-cache

• Hard drives: SAS or SATA 6.0 Gb/s configured for RAID 1 (minimum logical volume size of 500 GB* recommended)

• Optical drive: DVD-ROM drive (if installing from DVD media)

• Network: Gigabit 100/1000 baseT Ethernet adapter

• Desktop Display: SVGA/XGA adapter with 4 MB of RAM (1024x768x24bpp)

* For sites that may require increased tracing for troubleshooting purposes, it is likely that more than the minimum disk requirement will be needed. Customers' individual requirements and results will vary.