Master Administrator configuration

The user that runs Setup Assistant is the CIC Admin user. This user is assigned to the Administrator role, which includes Master Administrator privileges. You should verify the permissions for this user, set up a mailbox, and assign full CIC client privileges. In addition, the CIC Admin user must have an extension and password configured before phones can be provisioned or Media Servers can be managed.

Anyone with master administrator rights can view and change everything in Interaction Administrator, and assign or remove all levels of administrator rights for any other CIC account, including others with master administrator rights. All property pages (especially Admin Access and Access Control) for the Default User, User, Workgroup, and Role containers are visible to master administrators. This is not the case for other accounts without master administrator rights.

Master administrators can grant individual users a range of administration rights, which enable them to manage other CIC configuration resources. These rights can be very minimal, such as a user allowed to run Interaction Administrator to change only their own user and station configuration, or perhaps the user and station configurations for the members of a Workgroup. In contrast, a master administrator can grant another user rights to create, modify, or delete any other CIC configuration resource in Interaction Administrator, including giving other users a subset of their own administration rights. Master administrators also control the appearance of the Access Control and Admin Access property pages for select users (other users do not have the option to control these pages).

This section includes:

• Authorized Master Administrator Network Accounts
• Verify Master Administrator permissions and rights
• Ensure the Master Administrator has been assigned Full CIC Client Privileges
• Set up an extension and password for the CIC Administrator User
• Set up a Master Administrator Mailbox