(Optional) Install SNMP

The SNMP service enables Network Management Systems (NMS) to monitor CIC and its subsystems for SNMP traps. A CIC subsystem also monitors itself and other CIC subsystems for SNMP requests and traps.

SNMP service in CIC is optional — the CIC server install does not require it, and the Customer Interaction Center Service starts without it. However, SNMP service is required if you plan to use an SNMP-compliant Network Management Systems (NMS) tool.

For installation and configuration instructions, see the CIC and SNMP Technical Reference in the PureConnect Documentation Library.

If you are using an NMS tool, you can import the Customer Interaction Center's Management Information Base (i3ic.mib), which contains IC-specific objects, from:

• In the \Additional Files\SNMP directory on the CIC 2015 R1 or later .iso file.

• On the Utilities and Downloads page at https://help.genesys.com/utilities-and-downloads.html .

If you are running SNMP on the CIC server, you must import and open the MIB file in the SNMP management application. This is needed so that the SNMP management application can query the CIC server for information.