Oracle

Genesys recommends using a dedicated Oracle server computer for CIC database storage. If an Oracle server is already installed on the same network as the CIC server, that server may be used for CIC database storage.

Fulfill the requirements described in this section before the CIC server installation:

• Supported Oracle server versions. See System Software Requirements in the PureConnect Documentation Library for the latest requirements.

• Oracle server security settings. The port that Oracle server uses must be unblocked or available through a firewall. This is necessary to successfully configure the CIC database in IC Setup Assistant. Port 1521 is the default port, but may be set to other values during the Oracle server installation.

• Oracle ODBC driver/Oracle client

• Tablespace planning

• Oracle configuration

• Oracle database maintenance

• CIC Database Configuration options for Oracle