Manual download

In the manual download procedure, you download the release or patch components from the Product Information site and apply the appropriate components to the CIC server using Install.exe utility. You then can choose one of the following methods:

• Allow Interactive Update to download and apply the appropriate release or patch components to workstations and other devices on the CIC network.

• Manually download and apply the appropriate release or patch components to workstations and other devices on the CIC network.

For more about:

• Installing a new release and applying the latest patch, see CIC Server Installation in the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/chapter_11_cic_server_installation.htm.

• The latest PureConnect release and the latest Interactive Update release, see PureConnect Product Release Information at https://help.genesys.com/cic/desktop/pureconnect_product_releases.htm.  

Note:
Genesys recommends that you update certain non-CIC servers (off-servers), such as Interaction Media Servers and ASR servers, before updating the CIC server. To apply updates to off-servers that must be updated before the CIC server, see Step 11: Apply the latest patch in the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/step11__apply_the_latest_patch.htm.