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About Polycom Phones

Managed IP phones support Polycom phones in new installations and migrations.

Supported models and firmware

For the latest supported Polycom phone models and firmware, see Polycom Firmware for Supported and EOL Phones.

For the latest Polycom phone models and firmware that Genesys tested, see the Testlab site.

New installations

Genesys recommends that you create managed IP phones for Polycom phones using a CSV list as part of your new CIC installation to manage those phones more easily and efficiently. For more information, see Create Multiple Managed IP Phones Procedure Summary.


Non-managed Polycom phones are also supported in CIC 2015 R1 or later. However, you won't gain any of the advantages that managed Polycom phones offer.