Configure the TTS engine in Interaction Administrator

Use Interaction Administrator to configure TTS Engine features. For more information about this configuration, see the Interaction Administrator Help at https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/interaction_administrator_help.htm.

To configure the TTS Engine

1. Log on to Interaction Administrator with administrator credentials.

2. In the navigation pane, click the System Configuration container.

    

3. In the right pane, double-click Configuration. The System Configuration dialog box appears.

    

4. Click the Text To Speech tab. The Text To Speech tab appears.

    

5. In the Default TTS Provider list box, click the TTS engine to use:

   • SAPI (default)- Uses the Microsoft Speech API (SAPI) of the Windows Server operating system on the CIC server.

   • MRCP - Uses a third-party TTS engine, such as Nuance or Loquendo.

   • Media Server - Uses the Interaction Text to Speech engine of Interaction Media Server.

     Note:

     The Media Server item appears only if you applied the Interaction Text to Speech feature license to your CIC server.

6. If you are using SAPI for your TTS solution, do the following:

   1. In the Concurrent Session Limit box, type the maximum number of concurrent sessions allowed. The limit is either a license-enforced limit or a load-enforced limit. For example, if you have a 20-port license, the system cannot connect to more than 20 sessions.

   2. In the Concurrent Session Warning Level box, type the minimum number of concurrent sessions that can be active before a warning message appears. The warning message indicates that you are close to exceeding the concurrent session limit.

   3. In the Volume Control box, type or select the volume level for the voice. 100 is the default value and the maximum value.

   4. Click OK.

   Note:

   To add a voice and language for SAPI, see Add Voices and Languages for SAPI.