Using Response Management

Requirements: See Working with Response Management.

You use stored responses to avoid typing the same information repeatedly. You can insert a response from a system-wide or personal library of response items into certain types of interactions or view the information in a response item during other interactions.

For more information about using Response Management in particular situations, see:

• Use Response Management During a Chat Session

• Use Response Management for an Incoming Interaction

• Use Response Management in a Text Message

• Use Response Management in an Email Message

• Use Response Management in a Social Media interaction

Note: You can navigate from view to view and with a view, press Tab. For more information, see Keyboard Navigation

Related Topics

Create Personal Responses

Organize Personal Responses

Search for a Response

Working with Response Management