- Contents
Interaction Optimizer Help
My Time Off tab
The My Time Off tab enables you to manage your time off requests. You can:
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Identify days in the schedule where time off is available.
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Review your previous time off requests.
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Submit a new time off request.
Time Off Month view
1 |
Help for current tab |
To display help for the My Time Off tab, click this help icon. |
2 |
Request Time Off |
To create a time off request, click this control. |
3 |
Alternate views |
To display the appropriate view, click one of these controls:
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4 |
Slider control |
To indicate how much time off per day you want to request, adjust this control.
Note: Your CIC administrator determines whether automatic time off request approval is available.
Note: The number of hours you select defaults to your time off request. |
5 |
Today |
To navigate to today’s date, click this control. |
6 |
Previous and next controls |
To navigate through views of past, current, and future schedules, click these controls. |
7 |
Green icons |
Green icons indicate days where time is available in the current time off plan and where your CIC administrator could automatically approve the request. This is based on number of hours allotted for the "coverage group" to which you belong. A coverage group contains similar agents who could cover for one another. |
8 |
Selected day |
Select a day or range of days in the calendar view before you create a time off request. The date range defaults to Start and End date in your time off request. |
9 |
Time off request |
Your time off requests and the status of each request appear on the appropriate day in the month view. To view details of a time off request, click its icon. |
My Time Off List view
1 |
Alternate views |
To display a month view or a list view of your time off requests, click one of these controls. |
2 |
Request Time Off |
To create a time off request, click this control. |
3 |
Help for current tab |
To display help for the My Time Off tab, click this help icon. |
4 |
Load control |
To retrieve Time Off Request information from previous schedules, click this control. |
5 |
Filter by... |
Type selection criteria in this text box to filter the list by any value in any of the columns in the list of time off requests. |
6 |
Column sort indicator |
Click any column heading to sort the list of time off requests. Click the same column heading to change the sort order. |
7 |
Edit or Cancel controls |
You can change or cancel a Pending time off request by clicking the appropriate control on the line where the time off request appears. |
8 |
List summary |
The bottom border of the Time Off List view shows the total number of your time off requests and the number appearing in the list view. |