Log off and exit

You do not receive any ACD-routed work items when you are not logged on to Customer Interaction Center (CIC).  However, you can still receive direct-routed work items.  

1. Click your user name or the down arrow next to it.

2. Click Log Off.

Result: The IPA Work Item Client browser window does not close and you return to the logon page. Also, logging off IPA Work Item Client closes any open Work Items and puts them on hold.