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Set user status

To receive ACD-routed work items, set your user status to an "Available" type. You also need the appropriate IPA license. CIC client users can see your user status in the Company Directory view.

Click the My Status drop-down list.
Select a status from the list.
Optionally, enter status details by clicking Status Details. Supply any required information and then press Enter to close the pop-up window.

Note: The status you select determines which fields are available.

Notes

Enter any additional information for the selected status.

As a convenience, the notes from the last time you selected this status appear in Notes. You can make any necessary changes to these notes.

Requirements: To create or modify status notes, you need the Status Notes Security right.

Forward Number

Forward Number appears only for selected statuses such as Available, Forward. Enter a telephone forwarding number.

Note: The last forwarding number you used for this status appears in the Forward Number box.

Until Date
Until Time

To set the Until Date, click in the text box. Select a date from the displayed calendar.
To set the Until Time, click in the text box and select a time from the drop-down list.

Note: Incoming calls hear the date and time you select.