Contents

Access and Security Rights

This section is for CIC Administrators who manage user access to Interaction Dialer. It describes granular rights assigned on a per-user basis. An individual user's access to Interaction Dialer is governed by server license allocation and by the assignment of security and access control rights in Interaction Administrator.

Security and Access Control Mechanisms
Administrator Access Rights	Administrative Rights manage who can see and manage Dialer configuration objects in Interaction Administrator.
Access Control Rights	Access Control Rights determine whether the user can view and modify Dialer campaigns and Supervisor views.
Security Rights	Security rights manage the functionality offered by client applications, such as buttons for listening and coaching, or the ability to modify or view settings through an application.