Contents

Dialer Administrator Access Rights

Administrator Access Rights manage who can grant access—what objects are shown and can be changed in Interaction Administrator. Your CIC Administrator has Dialer administrative rights. Most CIC users do not have administrative rights.

Dialer administrative rights determine whether or not a user, workgroup, or role can view Dialer configuration objects in Dialer Manager.

Category	Group	Description
Dialer	Call Lists	Grants ability to view and manage Contact Lists. Each contact list is a collection of properties that convey to Interaction Dialer details about the table used to store contact phone numbers.
	Campaigns	Grants ability to view and manage Campaigns. Each campaign is a collection of properties that tell Interaction Dialer how to process a contact list.
	Dialer Configuration	Grants the ability to view and manage Advanced Interaction Dialer configuration items in Interaction Dialer. These items include: Contact List Filters Global Dialer Settings Database Connections DNC Sources Timezone Map Data Import/Export Configuration
	Policy Sets	Grants ability to view and manage Policy Sets. Policies define conditions and behaviors that control the processing of individual contact records.
	Rule Sets	Grants ability to view and manage Rule Sets. Rule Sets use conditional logic to automate the run time characteristics of campaigns.
	Schedules	Grants ability to view and manage Schedules. A schedule is a collection of time settings that determine when campaigns are running (on), not running (off), or partially on (placing only scheduled calls).
	Scripts	Grants ability to view and manage Base Scripts in Interaction Dialer Manager. A base script defines the appearance and functionality of the Interaction Scripter Client.
	Stage Sets	Grants ability to view and manage Stage Sets in Interaction Dialer Manager. Stages identify each segment of a call that statistics can be collected upon. Stage names and other attributes are saved in groups (called Stage Sets) that can be assigned by name to one or more campaigns.
	Skill Sets	Grants ability to view and manage Skill Sets in Interaction Dialer Manager. A Skill Set manages skills from a Campaign's point of view, by identifying which CIC skills will be used to select contacts.
	Zone Sets	Grants ability to view and manage Zone Sets in Interaction Dialer Manager. A Zone Set is a collection of entries that specify when it is appropriate for an Outbound Dialer to call a particular time zone
System	Handlers	Grants ability to edit handlers in Interaction Designer. The Dialer–related handlers are: Custom_DialerCustomHanderRuleActionEvent Custom_DialerPreCallRuleActionEvent Dialer_AgentCallWrapUp Dialer_FaxMessageRequest Dialer_RuleActionEvent IntAttDialerCompleted
System	System Parameters	Grants ability to edit specific server parameters in Interaction Administrator. The default Dialer-related parameters are: Dialer Campaign Server Dialer Site Name Dialer Support

Related Topics

Setting Administrator Access Rights