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Dialer Access Licenses

Features licensed by user, station, or both (based on the feature) are referred to as Access licenses. Access licenses are assigned using the Licensing tab in Interaction Administrator:

Dialer Access License	Description
Interaction Dialer Add-On	Allows an Agent to login to Interaction Dialer using Interaction Scripter or a custom application created using Dialer IceLib API. The Interaction Dialer Add-On license and the Interaction Scripter license are both required for an agent to run Scripter in Interaction Connect.
Interaction Scripter	Assign this license to persons who use Scripter in Interaction Connect or Interaction Scripter .NET Client. This license allows Dialer agents to logon to any campaign running custom or base scripts. This license is also required to run Scripter in inbound-only environments. Without this license, an Agent cannot run base or custom campaign scripts in Interaction Scripter. The Interaction Dialer Add-On license and the Interaction Scripter license are both required for an agent to run Scripter in Interaction Connect.
Interaction Supervisor Plug-In: Interaction Dialer	Authorizes access to Interaction Dialer views in Interaction Supervisor, a module of IC Business Manager.

IMPORTANT: Power and Predictive dialing modes use CIC's ACD subsystem to route calls. If agents do not have an ACD Access License, Dialer will not route calls to those agents. To receive calls in Predictive or Power Dialing modes, your agents must have an ACD Access License assigned to them. Specifically, in Interaction Administrator, the ACD Access License box must be checked on the Licensing tab of a user configuration. Additional information about licensing is available online at http://license.inin.com.