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Dialer Feature Licenses

Features and functionality which are licensed per server are referred to as feature licenses. Each CIC server has a base server license with add-on server features that can be purchased as a package or individually. You turn on features and functionality on each server with the server feature licenses.

To enable Interaction Dialer, you will purchase one of two server feature license packages. The one that you choose will depend on how you are planning on using the system.

MCS/ODS Feature License - If you are planning on using Interaction Dialer to only make manual calls you will purchase the Manual Calling Server (MCS) feature license.
Advanced Campaign Management Feature License - If you are planning on using Interaction Dialer as an automated dialing system, you will purchase the standard Outbound Dialing Server (ODS) feature license.

Once you have enabled Interaction Dialer as either a Manual Calling Server or an Outbound Dialing Server, you can choose to configure how you want to process campaigns. By default, Interaction Dialer will process a campaign as a whole entity based on a set of static campaign properties that stay the same for the duration of the campaign. However, if you would prefer to run a more dynamic campaign, one that automatically modifies its properties throughout the day as conditions change, then you will want to install the Advanced Campaign Management feature license.