Dialer Licenses

This section is for CIC Administrators who manage user access to Interaction Dialer. It describes Dialer features licensed at the server level.

Interaction Dialer is fully compliant with CIC's application server license model.  Each CIC/Dialer server has a production license that enables use of purchased features. An individual user's access to Interaction Dialer is governed by server license allocation and by the assignment of security and access control rights in Interaction Administrator. 

NOTE: A Dialer server can be configured to be either an Outbound Dialer Server (ODS) or a Manual Calling Server (MCS) depending on which license you purchase and load. See the Dialer Feature Licenses for more information.

• CIC System Administrators order or update server license files using the License Management system at the Genesys license management site.  This is always done before installation of add-on software such as Interaction Dialer.

• e server license on each ODS/MCS governs the operational availability of Interaction Dialer and Interaction Scripter.  Customers can mix and match any combination of Interaction Dialer and Interaction Scripter for which they have purchased a license. Your authorized reseller can provide details concerning product pricing and applicability.

• Interaction Administrator is the application used by CIC Administrators to manage licenses on the CIC Server and to flexibly allocate those licenses.

Concurrent license allocation

Interaction Dialer uses the concurrent license allocation method, which allows you to allocate licenses to users only and is based on the number of simultaneous users accessing a feature or function. This license method allows users to acquire available licenses during logon instead of based on configuration. In the Concurrent license model, the license still gets configured through the Interaction Administrative interface but the big difference is the license is not allocated until the user logs on to their application. CIC maintains a list of users, and licenses available and in use.

The Concurrent license allocation method offers:

• Flexibility and easier administration.

• Automatic reallocation of licenses based on shift changes.

• Reduction in license counts and management.

License Types

The PureConnect platform supports many types of licenses, but feature and access licenses are most important to Dialer Administrators.

Feature Licenses

Dialer feature licenses determine whether or not Interaction Dialer administration options are visible, enabled, or disabled in CIC administration consoles such as Interaction Administrator.

Access Licenses

Features licensed by user, station, or both (based on the feature) are referred to as Access licenses.

NOTE: Power and Predictive Campaigns use the CIC ACD Server Subsystem. As such, Dialer agents must have an ACD Access License in order for Dialer to be able to route calls to those agents. For more information see PureConnect Licensing Technical Reference in the PureConnect Documentation Library.