Contents

Campaign Execution Panel

The Campaign Execution Panel displays the name of the campaign entry, followed by options that control the execution of the campaign. Campaigns can be Off, On and On with scheduled calls only. In that last mode, only scheduled and priority calls are generated. The contact list does not get recycled while the campaign is in scheduled only mode.

Campaign Execution Controls
1	Textual status indicator	This control displays the execution state of the campaign. If a schedule has control over the campaign, status will be On or Off. When a campaign is running under manual control (not in accordance with a schedule) its status will be Manual On, Manual Off, or Pause.
2	Graphical Status indictor	Visually indicates whether or not the Campaign is running under Auto or Manual control or in accordance with a schedule.
3	Start	Turns the campaign on.
4	On for Scheduled Calls Only	Turns the campaign on for scheduled calls only. Places only agent-scheduled calls. Ignores the campaign schedule. Auto-scheduled calls are not placed. Priority dials are still made. No regular calls are placed. When this campaign state is switched to, any cached contacts that the campaign will no longer call (regular calls, queued precise calls) are flushed from the cache back to the database.
5	Stop	Stops outbound dialing once the cache is empty. Ignores the campaign schedule. If you stop a campaign (by selecting Stop), rather than by clicking Pause, agents must log on when the campaign is restarted by clicking this button again. If you click the Pause button, you can resume the campaign by clicking Pause again, and agents won't need to logon. Outbound calling will resume once agents change to available status.
6	Pause/Resume	Temporarily stops all outbound dialing activity for the campaign. All active calls will complete, but no new calls will be generated. This command is used to temporally halt a campaign without requiring agents to log back in once processing is resumed. When a campaign is Paused, no calls are placed, but the record cache is maintained. To resume the campaign, press Pause again. Agents will not need to logon when the campaign resumes.
7	Recycle Campaign	Recycle refers to the process of restarting the call selection process at the beginning of the contact list. This can happen automatically after all records are processed, or manually in response to a Reset Campaign command. A recycle period is the time that Interaction Dialer needs to process all records in a contact list.
8	Reset Campaign	Resets a running campaign, The contact list will be processed from the top to reach parties that were not contacted in a previous pass. If major settings have been changed (DSN, Sorting or Filters, and so on), the campaign is reset and restarted with the new configuration. This command also sets the count of recycles back to zero.
9	Run Test	Campaign Call List Statistics Information about the call list, including: Total records in the contact list table Number of callable records after filtering Number of records blocked by filters Number of un-callable records Number of records with no phone numbers Number of scheduled calls Number of skill combinations in the contact list that are not dialable. Data Sample A sample of callable record phone numbers, used to validate the phone number column selection. The data sample lists contact, sort, and filter columns to validate sort and filter criteria. The data sample is sorted and filtered exactly as your contact list will be when dialed. However, data for scheduled calls is not returned. Skill Sets Required A list of Skill Sets required by the campaign. This breakdown of callable records by skill makes it easy to verify skill configurations assigned to the campaign.