Contents

Campaign Properties Panel

The Campaign Configuration panel provides you with a set of controls and settings that you use to configure the various properties of campaign to meet specific campaign goals. This panel contains a set of tabs that break down all the tasks involved in configuring and managing campaigns. In addition , you'll find that the majority of the tabs contain expandable screen sections that group related settings.

The key properties of a campaign include:

Contact list used by the campaign
Script used by the campaign
Calling Mode (Predictive, Power, Preview, or Agentless)
Which Outbound Dialer servers participate in the campaign
How to sort the contact list or filter the selection of records
Which Zone Set assigned to the campaign, or whether time zone mapping is performed
How callbacks are scheduled
How pacing is adjusted for abandoned calls
Many other settings discussed in subsequent topics.

How properties are organized on this screen

The table below lists the tabs and the sections on each tab, so that you can easily find the campaign properties about which you want to learn.

Tab	Sections on the Tab	Description
Basic Configuration	Campaign Name, Workgroup and Script Settings Dial Settings Timezone Settings	Enter the campaign name, choose the workgroup, and specify the agent script. Set campaign's dialing mode, dialing servers, call analysis options, and whether to adhere strictly to CIC's Dial Plan or use one specific line group for campaign calls. Select zone set to use for Time Zone Blocking and time zone mapping options
Contact List	N/A	Select contact list, sort/filter criteria, DNC source, and whether to enable Priority Dialing, which allows contact list records added on the fly to be dialed immediately.
Recall Control	Attempt Control Auto-Scheduled Callbacks Agent Callbacks	Control how many additional times Dialer will traverse the contact list after dialing it an initial time. Set maximum attempt thresholds to limit the number of contact attempts after which a contact will no longer be called, or allow unlimited per-number, per-record, and per-day contact attempts and set the status that Dialer will put the agent into when a Dialer call disconnects but has not been dispositioned. Configure campaign to automatically schedule callbacks when it is unable to reach a targeted party for some reason. Set number of minutes to wait if the agent who owns a callback is unavailable at the scheduled callback time and set options that convert agent-owned callbacks to system-wide callbacks when agents are unavailable.
Abandons	Abandon Rate Pacing Adjustment Abandon Call Definition	Comply with Telemarketing Sales Rule (TSR) or other similar regulations by adjusting the pace of outbound dialing in response to real-time abandon statistics. Specify what this campaign considers an abandoned call to be.
Skills and ACD	Outbound Workgroup Configuration Inbound Workgroup Configuration Skills-based Dialing Persistent Connection	Configure criteria analyzed by ACD formulas, to optimize ACD scoring and routing for a campaign. Sets workgroup-specific thresholds that automatically disable and enable prediction in blended environments. Configure a campaign to view skills in contact list records, to dial only those contacts that can be handled by the available agent pool. Configure a wave audio file to play when remote Scripter client users logon to establish a persistent connection.
Automation	N/A	Configure Schedule, Policy Sets, Rule Set, Stage Set and Call Analysis.
Campaign Sequence †	Campaign Groups Campaign Sequence	Create and modify Campaign Groups. Create and modify a Campaign Sequence.

If you have installed the Advanced Campaign Management Feature License in Dialer, you'll see the Campaign Sequence tab in the Campaign Properties Panel.