Recall Control Tab

By default, Dialer will work through the call list attempting to reach each callable contact in turn. Those contacts that are reached are then marked as uncallable whereas the remainder is left marked as callable. When a Recycle occurs, Dialer will recall those contacts still marks as uncallable. The options on the Recall Control tab are designed to allow you to configure how you want Dialer to continue in its attempts to reach a contact .

The Recall tab offers these expanders:

Attempt Control

Limits the number of contact list iterations allowed before a campaign ends, or the number of times a contact can be called.

Auto-Scheduled Callbacks

Configures a campaign to automatically schedule callbacks when it is unable to reach a targeted party for some reason.

Agent Callbacks

Sets number of minutes to wait if the agent who owns a callback is unavailable at the scheduled callback time, whether to convert agent-owned callbacks to campaign-wide callbacks, and whether to use auto-schedule settings for agent callbacks