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Create a new Zone Set

Interaction Administrator:     Interaction Dialer container > Advanced Interaction Dialer container> Zone Sets container

Before performing this procedure, you should know the names of time zones stored in the zone column of your contact list, so that you can create an entry in the zone set for each zone identifier associated with your contacts.

  1. At the Home screen, click Zone Sets. The Zone Sets view will appear.

  2. Click the Add button (). An entry temporarily named New Item will appear in the list of Zone Set objects.

  3. Edit the Name field to give this zone set a descriptive name, so that you can identify it later when you associate this Zone Set with a campaign.   The name of a zone set can be anything you like. This name may contain spaces or special characters; for example "North American Zones".

  4. You are ready to create a time zone entry for each zone identifier in the contact list. Click the document icon ().

  5. You are prompted to name a new zone entry. Type the name of a zone exactly as it is spelled in your contact list.

 The name you type must exactly match a value in the zone column of the contact list table.

  1. Click OK. A tab page for the zone appears to the right of the Default tab.

  2. You are ready to identify when (in terms of days of the week and times-of-day) when this zone may be dialed. Move the mouse pointer to a day of the week column, at an intersection of the time when dialing should be allowed.

    As you move the mouse over the grid, you are prompted to click to define a time slot. You can define as many time slots as are needed to specify when calling can occur.

Remember, each time slot in a zone entry defines when calling can occur—not when calling should be blocked. Each time slot entry specifies when it is appropriate for an Outbound Dialer to call a particular time zone—using the local time (system clock) of the Central Campaign server. 

  1.  Click the left mouse button. This opens a dialog for setting a precise interval of time. Adjust the start and end time for this time slot. Then click OK.



    Repeat sets 7-8 to define additional time slots as needed. Each time slot defines a day and time of day when dialing to the zone can occur. Times are expressed in 24-hour notation (military time).

  2. Repeat steps 4-8 to define other time zone, as required for the contact list.

  3. When you are finished, click the Save button to save changes.