Contents

Bulk Call API

The Bulk Call API option tells Dialer to use a high performance bulk call placement API that consumes less system resources while providing higher call throughput. Please note that the Bulk Call API supports SIP lines only. It cannot be used with TDM lines.

Customers who place more than 10 calls per second are advised to activate the Bulk Call API feature. It provides significantly faster outbound dialing through Interaction Dialer subject to the following considerations:

When the Bulk Call API is used, pre-call custom handler policies are ignored by Dialer.
You must configure the Maximum Call Rate setting to be 16 calls per second or higher.
When the Bulk Call API is used, Dialer calls in a dialing state will not show up in Supervisor views that show call or queue activity. Calls that result in call analysis types set to "Hang Up" are not logged in the Call Detail table and do not appear in supervisor views. Conversely calls that result in call analysis types not set to "Hang Up" will show up in the Call Detail table and in non-Dialer supervisor views once call analysis has completed. All Dialer calls are logged in the Dialer CallHistory table.

Note: For more information about requirements of Bulk Call API and caveats associated with it, see How to implement the Bulk Call API for Interaction Dialer.