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Interaction Dialer Manager Help
Configure a Statistic activation type
A Statistic activation type functions similarly to a statistic rule. A statistic type compares the run time value of a statistic to a user-defined value configured in the campaign sequence item.
NOTE: Because campaign sequence transitions occur on a fairly regular basis, certain statistics may behave differently than you might expect. See Campaign Sequence Statistics for more information.
The available settings are:
- Stat Category
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Select the category of statistics you'd like to monitor:
Dialer agent statistics—summarize the activity of a specific agent.
Dialer campaign statistics—provide details about the activity of a campaign.
Dialer wrap up statistics—summarize the dispositions of the calls during a campaign.
- Statistic
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Once you select a Stat Categories, select an individual statistic:
When you select Dialer wrap-up statistics, you'll be prompted to specify a Wrap-up Category and Code.
- Operator
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Select the comparison operator to use to compare the run time statistic to the fixed value you specify.
!=
Not equal to
<
Less than
<=
Less than or equal to
=
Equal to
>
Greater than
>=
Greater than or equal to
Note: Use equal to and not equal to with care. These operators return true only if the value of a statistic matches at the time when the comparison is performed. In many cases, it is better to use <= or >= instead.
- Value
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Enter any fixed value to compare to the current value of the statistic.
- Evaluation Interval (minutes)
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Sets the number of minutes that this campaign sequence item will wait before evaluating the statistic to see if it is true or false.
- Evaluate against calls made since the start of the current Campaign | Recycle
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Sets the time period to be considered by the campaign sequence item:
Campaign—measure the statistics from the time when the campaign was started.
Recycle—measure the statistics from the last recycle of the contact list.
To configure a Statistic activation type:
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Select Statistic from the Type drop-down.
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Select the appropriate settings.
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Click OK
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