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Interaction Dialer Manager Help
Dialer Health View
The Dialer Health View displays the health and status of campaigns and Interaction Dialer in general, thus providing you with a tool that you can use to troubleshoot and track various issues that occur in Dialer. Dialer Health view presents information in the Dialer Status Messages and the Dialer History Messages panels.
NOTE: The top and bottom panels are not related. The top panel displays diagnostic information about current conditions. The bottom panel is a historical log of past events
- Dialer Status Messages
- In this panel, you'll find diagnostic information about the current condition of campaigns. Dialer dynamically updates the information in this panel to display new messages and to remove messages that no longer apply.
- Dialer History Messages
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In this panel, you'll find event and status messages that were logged by the Central Campaign Server, Outbound Dialer Servers, and by other internal processes such as DialerTran. You must manually update the information in this panel by clicking the Refresh button. When you do, the most recent messages posted to Dialer history will appear in the panel.
You can double-click a line in either panel and you'll see the Message Details window, which will provide more detailed information about a particular message.
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